At Guava, we are committed to providing our customers with a high-quality service and support experience. We offer subscription licenses for a range of products, including Microsoft cloud license solutions, which can be purchased either on a monthly or annual basis. We understand that sometimes you may need to cancel your subscription, whether it’s because of changing business needs or unforeseen circumstances. That’s why we have developed this policy to provide clear and concise terms and conditions for cancellations.
Please read this policy carefully to understand our guidelines for cancelling your subscription. It is important to note that cancellations and refunds are only available within 7 days of the purchase date, regardless of the commitment plan. This means that if you cancel your subscription within this time frame, we will issue a refund for the full purchase price. However, if you cancel after this time period, you may not be eligible for a refund, depending on your subscription plan.
Cancellation and Refund Policy
Cancellation and refunds are only available within 7 days of the purchase date, regardless of the commitment plan. If you cancel your subscription within this time frame, we will issue a refund for the full purchase price. To cancel your subscription, please contact Guava customer support and provide your subscription details to process the cancellation.
If your cancellation request is approved, we will send you an email to confirm that we have received your cancellation and issued the refund. The refund will be processed within 48 hours, and the credit will automatically be applied to either your original method of payment or Guava store credit, depending on your choice. Refunds to store credit will reflect immediately on your account. However, if you choose to refund to your original method of payment, it will take up to 5 business days to show up on your bank statement or online banking.
Please note that the specific cancellation and refund policies for Microsoft cloud license solutions are subject to change and should be checked directly with Microsoft. While we make every effort to keep our policies up-to-date, we cannot guarantee the accuracy of the information regarding Microsoft cloud license solutions.
Refund Processing Fees
A 3% processing fee will be deducted from the refund total, which goes in full toward the bank transaction fees. We hope that this policy clarifies our cancellation terms and conditions for subscription licenses. If you have any questions or concerns, please do not hesitate to contact us. Our customer support team is available to assist you.
Thank you for choosing Guava for your subscription license needs. We are dedicated to providing you with exceptional service and support, and we hope that this policy provides you with the information you need to make informed decisions about your subscription licenses.